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Employee Guide

Welcome to Harding!  Many Information Technology (IT) resources are available to you. This guide was created to to give you an idea of the electronic resources that are available and how they may be useful to you.

Likely there is someone in your department who will help you get started and show you the normal ways you will be using IT services. In addition to that, our Help Desk people are always happy to help in any way. If you are a faculty member, you might find it helpful to review the Student Guide as well to better understand the services and resources your students will be using.

Your Account

Accounts
An account will be created for you after you complete the Human Resources orientation process. You will use it to access all online information at Harding.  It is your IT identity and also gives access to various resources that are private by law or university policy, so you should change the password regularly and not share it.

Password
You can change your password by going to password.harding.edu.  If you forget your password, you can call the Help Desk at 501-279-4440 and they can reset it for you after verifying your identity.

Your Computer

Most employees have access to a computer provided and maintained by ITS.  This computer will be connected to the campus network in order to provide email, internet and other services.  As the university provides it, it is intended for work-related purposes.

Hardware Support

Support is provided by the Client Service and Consulting area of ITS.

Computer Support Guidelines

Harding University purchases computers with extended warranties from the manufacturer. In order to maintain a high level of service we keep identical spares for standard computer models.  We also keep "Ghost" images which allow us to re-install typical Harding software quickly onto these computers.

ITS maintains a web page (located on Pipeline) to be used to purchase computers which we can service most quickly. If you have a task for which the standard computer system is not appropriate, please call the Help Desk at extension 4440 and ask to speak to a technician. We will be glad to consult with you and help you acquire a computer that will meet your needs.

Departments should budget to service or replace any additional equipment which was not purchased together with the computer. We will be happy to assist you in finding service for your equipment, packing it for shipment, etc. ITS does, however, provide service for laser printers within the guidelines stated below.

Computing equipment donated to the University should be evaluated by ITS employees to ensure that it is compatible with our current software standards.

Please understand that we are not able to service equipment which is not owned by the University.

Replacement

All office computers are replaced on a four-year cycle.

Computer Replacement Program

In order to facilitate the exchange of files and expertise among employees it is important that all computers on campus be capable of running the currently supported software. ITS coordinates an obsolescence prevention program for desktop computers with the stated purpose of replacing computers that have become too old and are a liability to productivity. Each summer we will replace the oldest 25% of computers on campus with a new computer. This is strictly a replacement program. In order to receive one of the new computers the old computer must be removed from service. Managers must budget through the traditional approval process in order to increase the number of computers within their department.

Replacement computers will be configured to be appropriate for typical office tasks. However, some tasks will require a more expensive computer, such as a laptop computer. In order for us to provide an upgraded replacement computer we will need to be notified by e-mail of your hardware requirements by May 1st. The department requesting the upgrade will be charged for the additional cost incurred by the upgrade. We will send reminders of this policy during the annual budget process and again before the May 1st deadline.

Printer Support

Workgroup and departmental printers are supported under a maintenance contract with an outside vendor.

Printer Support Guidelines

Harding contracts to provide maintenance for departmental or workgroup laser printers. ITS maintains a web page to be used to purchase printers which can be serviced by our vendor. Included on the web page are desktop laser printers which come with a three year manufacturer’s warranty. Service for inkjet printers will be limited to assistance with setup and configuration. Requests for printer service should be made to the campus help desk at extension 4440.

If you have a task for which none of the standard printers is appropriate, please call the Help Desk at extension 4440 and ask to speak to a technician. We will be glad to consult with you and help you acquire a printer that will meet your needs and can also be serviced by our vendor.

Software Support

The ITS supports the software that is pre-installed on your computer in addition to many other packages.

 

Harding University's Supported Software identifies specific computer applications that are used by a significant portion of the Harding community. Currently supported software includes:

Software
Vendor
Operating Systems 
WindowsMicrosoft
Mac OS XApple
Productivity software 
Google Apps
Email, Calendar, Docs, Chat and Sites
Google
Microsoft Apps
Word, Excel, PowerPoint, Access, Outlook
Microsoft
Browsers 
Internet ExplorerMicrosoft
FireFoxMozilla
ChromeGoogle
Administrative software 
Banner Administration SoftwareEllucian
ArgosEvisions
Other 
McAfee VirusScanNetwork Associates
VirexNetwork Associates
Easy Grade ProOrbis Software
VPN ClientCisco
Unity Voice Messaging / VoIP Call ManagerCisco
Confluence Enterprise WikiAtlassian

ITS is committed to providing the following services in regards to these supported software packages.

  • Installation and maintenance in labs and offices
  • Immediate or timely turnaround for common usage problems
  • University-specific documentation when needed or available
  • On-going training programs provided
Specialized Software

We realize that there is discipline-specific software.  We will help to install it, but we cannot be experts in all of it, so will depend on you for much of the knowledge of how to use the software.

Discipline Specific Software

While ITS may not be able to provide troubleshooting, technical services or instructional training programs for unsupported software, students, faculty and staff are encouraged to explore discipline-specific software to improve the educational experience. Unsupported does not mean disallowed.

ITS employees will assist you in the installation of your discipline specific software when you provide appropriate licensing, media and documentation. Please ensure that your software is compatible with one of the currently supported operating systems. Users should then make arrangements to obtain training and support for the use of discipline specific software packages.

Occasionally an application requires the installation of a server running the Microsoft Server operating system. These computers and the management of the operating system software will be under the supervision of ITS employees. We will be happy to help you plan for and acquire your server. ITS will install and support your server and the server operating system. The installation and daily operation of the application software and maintenance of the application data will be the responsibility of the office establishing the application together with the vendor of the application software.

 

Basic Tools & Processes

Email
With your account, you have a free email account within the 'harding.edu' domain. Your e-mail address is username@harding.edu where username is the Harding username you have been assigned.

Harding is in the process of converting to Google Apps for Education to host email, calendars, chat and document sharing.  You can log into your e-mail through the Pipeline portal, or, if you have opted-in to the Google Apps email option, you can go directly to Connect.Harding.Edu from any internet connection.  With Google, you have 2 Gigabytes of mail storage. For more on Google Apps email...

Calendar
The campus uses Google Calendars for most of its calendar needs.  With your Google Apps email account, you also have a calendar.  Within the calendar page, you can set up appointments as well as see limited information about other calendars.

Pipeline
Harding's portal for students, faculty, and staff is at Pipeline.Harding.Edu.  Use it to access your Harding information - Financial Aid, grades, class schedules and much more.

Microsoft Office
Harding adopted Microsoft Office as a standard for campus use some years ago.  As such, Office, Excel, PowerPoint Publisher and Access are installed on all university-owned computers.

M: Drive Network Storage
Each employee network storage with their account.  This storage is available from any networked computer on campus as well as from off-campus through VPN.  This data is backed up and we encourage you to keep your documents here instead of on your hard drive.  When you log into the network, the drive will be mapped automatically and can be accessed from the "My Computer" link on Windows computers and by ... on Macintosh computers.

Other Services

Training
The Client Support and Consulting area provides training for most products used generally on campus.  If you cannot find what you need, please contact the Help Desk at extension 4440 as many resources are added and classes are scheduled based on demand. 

Wireless Access
Wireless access is available in many spots on campus. Most areas provide secured access and guest access.  The secured access uses your Harding username and password to authenticate and will give access to your M Drive.  The guest access does not authenticate, but will allow you to use internet resources.  We do not recommend using this for Harding business.

Personal Websites
Faculty members are provided the option of creating personal websites. This is done by putting the pages in a folder named "www" within your M Drive. It can then be accessed by the URL http://www.harding.edu/jdoe/index.html (replace jdoe with your username.) The file name index.html is the default and can be omitted (www.harding.edu/jdoe/) from the address if that is your home page.

Content Management System (CMS)
Percussion CM1 is used for Content Management of the Harding.edu website. This page as well as the rest of Harding's public site are created using it.  Training is available through ITS.

Voice Mail

Voice mail service is provided to faculty and staff at no charge.  Contact Harding Telephone Service at extension 4100 for assistance.

Content Filtering

Harding uses the SmartFilter system to filter internet access on campus.  Certain types of content are blocked through both wired and wireless connections. Web Filter Review Request.

Protecting Your Computer and Your Identity

In these days of internet scams, you need to protect your computer and your identity.

Software for Employee-Owned Computers
Through our license with Microsoft, the Microsoft Office suite of products as well as upgrade licenses for Microsoft Windows XP Professional are available for installation on computers owned by employees.  For further information, contact the Help Desk.

Policies

Harding has several policies and procedures to help keep your identity and your data secure.

Having Problems?

Need help? Contact the Help Desk at 501-279-4440, see them in the Administration Building basement, or email them at itshelp@harding.edu.

Help Desk
501-279-4440
itshelp@harding.edu

Student Help Desk
501-279-4545
dormnet@harding.edu

Harding Telephone Service
501-279-4100

E-Learning Help Desk
501-279-5201
elearning@harding.edu