Welcome to Harding! Many Information Technology (IT) resources are available to you. This guide was created to to give you an idea of the electronic resources that are available and how they may be useful to you.
Likely there is someone in your department who will help you get started and show you the normal ways you will be using IT services. In addition to that, our Help Desk people are always happy to help in any way. If you are a faculty member, you might find it helpful to review the Student Guide as well to better understand the services and resources your students will be using.
An account will be created for you after you complete the Human Resources orientation process. You will use it to access all online information at Harding. It is your IT identity and also gives access to various resources that are private by law or university policy, so you should change the password regularly and not share it.
You can change your password by going to password.harding.edu. If you forget your password, you can call the Help Desk at 501-279-4440 and they can reset it for you after verifying your identity.
Most employees have access to a computer provided and maintained by ITS. This computer will be connected to the campus network in order to provide email, internet and other services. As the university provides it, it is intended for work-related purposes.
Support is provided by the Client Service and Consulting area of ITS.
Harding University purchases computers with extended warranties from the manufacturer. In order to maintain a high level of service we keep identical spares for standard computer models. We also keep "Ghost" images which allow us to re-install typical Harding software quickly onto these computers.
ITS maintains a web page (located on Pipeline) to be used to purchase computers which we can service most quickly. If you have a task for which the standard computer system is not appropriate, please call the Help Desk at extension 4440 and ask to speak to a technician. We will be glad to consult with you and help you acquire a computer that will meet your needs.
Departments should budget to service or replace any additional equipment which was not purchased together with the computer. We will be happy to assist you in finding service for your equipment, packing it for shipment, etc. ITS does, however, provide service for laser printers within the guidelines stated below.
Computing equipment donated to the University should be evaluated by ITS employees to ensure that it is compatible with our current software standards.
Please understand that we are not able to service equipment which is not owned by the University.
All office computers are replaced on a four-year cycle.
In order to facilitate the exchange of files and expertise among employees it is important that all computers on campus be capable of running the currently supported software. ITS coordinates an obsolescence prevention program for desktop computers with the stated purpose of replacing computers that have become too old and are a liability to productivity. Each summer we will replace the oldest 25% of computers on campus with a new computer. This is strictly a replacement program. In order to receive one of the new computers the old computer must be removed from service. Managers must budget through the traditional approval process in order to increase the number of computers within their department.
Replacement computers will be configured to be appropriate for typical office tasks. However, some tasks will require a more expensive computer, such as a laptop computer. In order for us to provide an upgraded replacement computer we will need to be notified by e-mail of your hardware requirements by May 1st. The department requesting the upgrade will be charged for the additional cost incurred by the upgrade. We will send reminders of this policy during the annual budget process and again before the May 1st deadline.
Workgroup and departmental printers are supported under a maintenance contract with an outside vendor.
Harding contracts to provide maintenance for departmental or workgroup laser printers. ITS maintains a web page to be used to purchase printers which can be serviced by our vendor. Included on the web page are desktop laser printers which come with a three year manufacturer’s warranty. Service for inkjet printers will be limited to assistance with setup and configuration. Requests for printer service should be made to the campus help desk at extension 4440.
If you have a task for which none of the standard printers is appropriate, please call the Help Desk at extension 4440 and ask to speak to a technician. We will be glad to consult with you and help you acquire a printer that will meet your needs and can also be serviced by our vendor.
The ITS supports the software that is pre-installed on your computer in addition to many other packages.
Harding University's Supported Software identifies specific computer applications that are used by a significant portion of the Harding community. Currently supported software includes:
Software Vendor Operating Systems Windows Microsoft Mac OS X Apple Productivity software Google Apps
Email, Calendar, Docs, Chat and Sites
Word, Excel, PowerPoint, Access, Outlook
Microsoft Browsers Internet Explorer Microsoft FireFox Mozilla Chrome Administrative software Banner Administration Software Ellucian Argos Evisions Other McAfee VirusScan Network Associates Virex Network Associates Easy Grade Pro Orbis Software VPN Client Cisco Unity Voice Messaging / VoIP Call Manager Cisco Confluence Enterprise Wiki Atlassian
ITS is committed to providing the following services in regards to these supported software packages.
We realize that there is discipline-specific software. We will help to install it, but we cannot be experts in all of it, so will depend on you for much of the knowledge of how to use the software.
While ITS may not be able to provide troubleshooting, technical services or instructional training programs for unsupported software, students, faculty and staff are encouraged to explore discipline-specific software to improve the educational experience. Unsupported does not mean disallowed.
ITS employees will assist you in the installation of your discipline specific software when you provide appropriate licensing, media and documentation. Please ensure that your software is compatible with one of the currently supported operating systems. Users should then make arrangements to obtain training and support for the use of discipline specific software packages.
Occasionally an application requires the installation of a server running the Microsoft Server operating system. These computers and the management of the operating system software will be under the supervision of ITS employees. We will be happy to help you plan for and acquire your server. ITS will install and support your server and the server operating system. The installation and daily operation of the application software and maintenance of the application data will be the responsibility of the office establishing the application together with the vendor of the application software.
With your account, you have a free email account within the 'harding.edu' domain. Your e-mail address is email@example.com where username is the Harding username you have been assigned.
Harding is in the process of converting to Google Apps for Education to host email, calendars, chat and document sharing. You can log into your e-mail through the Pipeline portal, or, if you have opted-in to the Google Apps email option, you can go directly to Connect.Harding.Edu from any internet connection. With Google, you have 2 Gigabytes of mail storage. For more on Google Apps email...Calendar
Harding adopted Microsoft Office as a standard for campus use some years ago. As such, Office, Excel, PowerPoint Publisher and Access are installed on all university-owned computers.
M: Drive Network Storage
Each employee network storage with their account. This storage is available from any networked computer on campus as well as from off-campus through VPN. This data is backed up and we encourage you to keep your documents here instead of on your hard drive. When you log into the network, the drive will be mapped automatically and can be accessed from the "My Computer" link on Windows computers and by ... on Macintosh computers.
The Client Support and Consulting area provides training for most products used generally on campus. If you cannot find what you need, please contact the Help Desk at extension 4440 as many resources are added and classes are scheduled based on demand.
Harding has several policies and procedures to help keep your identity and your data secure.
Need help? Contact the Help Desk at 501-279-4440, see them in the Administration Building basement, or email them at firstname.lastname@example.org.